Privacy Policy

Last updated: January 2025

1. Introduction

HandyQ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service"). By using HandyQ, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide, including:

  • Name and contact information (phone number, email address)
  • Location data (to show nearby service providers)
  • Profile information and preferences
  • Communication records with service providers
  • Reviews and ratings you provide

2.2 Usage Data

We automatically collect certain information when you use our Service:

  • Device information (device type, operating system, unique device identifiers)
  • App usage statistics and preferences
  • IP address and general location information
  • Search queries and browsing history within the app

2.3 Location Information

With your permission, we collect and process location data to:

  • Show service providers near your location
  • Improve search results relevance
  • Provide location-based recommendations

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Provision: To provide, maintain, and improve our Service
  • Matching: To connect you with relevant service providers
  • Communication: To facilitate communication between users and service providers
  • Support: To provide customer support and respond to inquiries
  • Safety: To verify users and maintain platform safety
  • Analytics: To analyze usage patterns and improve our Service
  • Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

4.1 Service Providers

When you contact a service provider through HandyQ, we share relevant information (name, contact details, service request) to facilitate the connection.

4.2 Third-Party Service Providers

We may share information with trusted third parties who assist us in:

  • Analytics and app performance monitoring
  • Customer support services
  • Data storage and hosting
  • Communication services

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

7.1 Access and Control

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to the processing of your information
  • Request data portability

7.2 Location Services

You can enable or disable location services for HandyQ through your device settings at any time.

7.3 Marketing Communications

You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications.

8. Children's Privacy

HandyQ is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Qatar. We ensure that such transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place.

10. Third-Party Links and Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the new Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@handyq.qa

Address: HandyQ, Doha, Qatar

Phone: +974 XXXX XXXX

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Qatar. Any disputes relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Qatar.